General
What are your service hours and what number can you be reached at after hours and on weekends and holidays?
We are proud to be one of the very few companies that provide 24 hour live customer service, 365 days a year and we can always be reached at 800-942-9363 or 847-662-8802.
What are the makes of your stretch limousines and what are their seating capacity?
We have 6, 8, 10 passenger stretch Lincolns and 16 and 20 passenger SUV Excursions.
Whom should the check for services be made out to and to which address should it be mailed?
For all of our services, please make your check payable to: Adventure Charters, Inc. and mail it to:
Corporate Office 2835 Belvidere Rd., Suite 309 P.O. Box 8787 Waukegan, Illinois 60079-8787
What is your reservation policy?
Our reservation policy is that we must receive a signed fax of your specific Reservation Contract and The General Terms of Contract within 72 hours before we can place a hold on your price quote, reservation date and desired equipment. Your reservation will not be considered confirmed until we receive a signed hard copy of the contract in the mail. We appreciate your expediting both contract procedures because our reservations are confirmed on a first come, first served basis. Please be aware that we cannot hold dates and equipment for an indefinite period of time. Fast compliance with our request for signed contracts will ensure that your equipment and driver will be ready on your desired date.
What is your drinking policy?
A fee, commensurate with the size of the vehicle will be charged automatically if liquor and/or catering are used during the trip. Any clean-up activities resulting from passenger behavior, intoxication or illness will be charged up to an additional $500.00 special clean-up fee. Beer kegs, glass containers or red wine/grape beverages are not allowed. Chicago Limousine Services adheres to the State of Illinois policy that alcoholic beverages may not be consumed by anyone under the age of 21.
What is your smoking policy?
Smoking is not allowed in any of our coaches. Your driver will stop for smoke breaks during the trip, if you request and they are safe to accommodate.
What is your payment policy?
Chicago Limousine Services and or Adventure Charters, Inc. (or, “the Company”) accepts payment via credit card (Mastercard, Visa, American Express and Discover), Cashier’s check or Money Order. Corporate or personal checks are only accepted up to 60 days prior to date of charter. Our payment policy is: A deposit equal to 50% of the total estimated trip cost is due with an executed confirmation at time of booking. The remaining 50% balance will be due according to the specific terms of your contract. Special promotional discounts may be available for pre-payment of the full cost of the charter.
What is your cancellation policy?
We require a minimum cancellation notice of 14 to 60 days prior to departure date. Cancellations occurring after 14 to 60 days, per your contract, will be subject to the loss of 100% of the total payment, plus 100% of any additional trip related expenses that may have been incurred. In the event that a 100% loss occurs, in the interest of goodwill, the Company will apply 50% of the total cancelled charter fee to any subsequent charter if the new charter occurs within 365 days of the original cancelled charter date. All cancellations prior to final cancellation date will be subject to a handling fee of 15% of the total cost of the charter. No show on departure date will be charged 100% of the total cost of the charter. THE COMPANY RESERVES THE RIGHT TO CANCEL THE CHARTER AGREEMENT IF THE REQUIRED DEPOSIT/PAYMENT TERMS ARE NOT MET BY THE DUE DATE.
Are there any items that you do not permit on your coaches?
We do not permit the following on our luxury coaches: * Smoking * Beer Kegs * Nail Polish * Chewing Gum * Sitting on arm rests * Red/Grape beverages * Glass Containers
What if we decide to change our itinerary?
All changes in your itinerary must be submitted in writing to our office at least 7 days prior to departure. Your driver will be instructed to strictly follow that itinerary and will not have any authority to change the routing once your trip starts. If you wish to change that itinerary, all proposed changes must be approved by our company. Any additional services shall be charged per the Company's governing rate card.
Do you accept credit cards?
Yes, we accept Visa, Master Card, American Express, Discover and Paypal credit cards.
We are going out of State and wish to drive straight through to save some time without making an overnight stop. Can you do that?
We adhere to all rules promulgated by the State of Illinois, ICC or DOT. Further details regarding these regulations are available upon request. Your driver has the authority to terminate the trip if deemed appropriate to comply with the rules as promulgated.
What size Luxury Coaches do you have?
We have 18, 21, 28, 35, 47 and 55 Passenger Luxury Coaches.
Limo Bus
What size Limo Buses do you have?
We have 14 and 18 Passenger Limo Buses. The small Limo Bus seats 14 average adults very comfortably and the large one seats 18.Limousines
What are the makes of your stretch limousines and what are their seating capacity?
We have mostly 6, 8, 10 passenger Lincolns and 16 and 20 passenger SUV Excursions.
Maxi- Van seats 14 passengers. Mini-Vans
What's the seating capacity of the Maxi-Van?
Mini-Vans seat 7 passengers.
Reference List
Can you name some of your clients who have used your services?
Our list of notable and satisfied clients include:
Abbott Laboratories, ABN-AMRO North America, Advocate Health Care, Allegiance Health Care, Allen Park Community School District, AllState Insurance, American Academy of Arts, American Airlines, American Cancer Society, American Craft Council, American Express Travel, American Hospital Association, American Institute of Architects, American Invsco, American Pharmaceuticals, Antioch School District, Antioch Township, Area Wide Cellular, Arthur Andersen, A Perfect Event, A Safe Place, Aventhis Pharmaceuticals, Avon Township.
Bang_Olufsen, America, Inc., Bank One, Barat College, Baxter Credit Union, Baxter Health Care, Betsy Ross Tours, BOMA, Burlington High School, Business Office Systems.
Cardinal Health Care, Carthage college, Carson Pirie Scott, Case Corporation, Caterpillar Industries, CDW, CHA Communications, C.H. Johnson Consulting, Charter One Bank, Chase Manhattan Bank, Chelsea Scott Ltd., Cherry Electric Corporation, Chicago Center for Performing Arts, Chicago Housing Authority, Chicago Park District, Chicago Waldorf School, Chicago Youth Symphony Orchestra, Child's Dreyfuss Group, Choice Point Direct, Cingular Wireless, City of Waukegan, CMM Global Event Planners, Coldwell Banker, College of Lake County, Concordia Mutual Life, Condell Acute Care Center, Condell Hospital, Contempo Design, Cotey Workplace Environments, County of Lake, Current Events.
D'Ancona & Pflaum, Deluxe Video Services, Dental Network of America, Deutsche Bank Securities, Dexter Midland Corporation, Discover Financial Service, Dontech Yellow Pages.
Edith Cowan University, ELE International, Epson Events, Elsie Tour Group, Evanston Hospital, Exploring America.
Faucet Queens, Federal Express, First Midwest Bank, First National Bank, First Union Capital, Ford Motor Credit, Fremont Township, Fox Family Channel, French Consulate.
General Binding Corporation, General Electric, General Motors, Gerber Tours, Georgia Pacific Railroad, Gingiss Formal Wear, GLMV Chamber of Commerce, Great Bridal Expo, Great Lakes Credit Union, Group One Investments, GTE Ameritech Cellular.
Hays Travel, Hawthorne Middle School, Hawthorn Suites, Health Management Solutions, Hewitt Associates, Highland Park High School, Hon Industries, Hotels of Switzerland, HotUSA Travel Tour.
ICON Identities Solutions, Illinois Army National Guard, Illinois Association of Museums, Illinois Facilities Fund, Illinois State Bar Association, Interim Personnel.
JC Tours, J. Walter Thompson, J.P. Morgan, Joel Kennedy Construction, Johnson International.
KHC Corporation, Kodak Netherlands, Kraft Foods.
LACASA, Lake County Forest Preserves, Lake County Health Department, Lake County Partners, Lake County State's Attorney, Lake County YMCA, Lake Forest College, Lake Forest Hospital, Lake Forest Symphony, Lake Zurich School District, Larsen Petersen, LaSalle National Bank, Latin School of Chicago, Leadership Newark, Inc., Leo Burnett, Lexmark International, Libertyville Bank & Trust, Lincoln Park Athletic Club, Lithuanian Consulate, LTD Commodities, LUCTA USA.
Mack Chicago, Manpower, Main Street Libertyville, Manpower Employment Services, Masterfoods USA, , Matthews Employment Agency, Medieval Times, McDonald's Corporation, Meadow's Distributing Co., Meeting Incentives, Meeus World Travel BTI, Members Advantage Credit Union, Merck Pharmaceuticals, Midwest Copier Exchange, Midwestern Regional Medical Center, Mid America Bank, Midland Hotel, Midwestern Regional Medical Center, Miller Brewing Company, Mills Corporation, Morton's Steak House, Motorola, Mundelein School District, Mundelein Main Street, Muscular Dystrophy Association.
National Tire & Battery, NAIOP Annual Conference, National Kidney Foundation, Nationwide Hospitality, Neuman Homes, New Yorker Travel, News America Marketing, NICASA, Nordstroms Special Events, North Chicago Housing Authority, North Chicago School District, Northwest Travel Service, North Shore Trust & Savings, North Suburban Dental Associates.
OTI Performance Group, Outboard Marine Corporation, Price Waterhouse Coopers, Provena Saint Therese Medical Center, Ragold Inc., Roquette America Corporation.
Palliative Care & Hospice Of North Shore, Partners In Meetings, Poplar Creek Sports Center, Prairie Ridge School, Price Waterhouse Coopers, Pride Container Corporation, Protective Insurance, Pro Travel Inc..
Quintiles, Inc., Quixote.
Reed Business Information, Royal Danish Consulate General, RR Donnelley, Rush Nursing College.
Saint Gregory School, Science Applications International, Inc, S.C. Johnson, Schwarz Worldwide, Shangrila Holiday Travel, Shape Magazine, ShipCo, Show Management & Service, Signature Events Group, Six Flags Great America, Special Education District of Lake County, Saint Paul's Insurance, Saddle & Cycle Club, Sellstrom Manufacturing, SmithKline Beecham, Snap On Tools, Sports Illustrated, Sports Travel & Tours, State Farm Insurance, Summit Events, Square One Productions, Sysmex America, Inc.
TAP Pharmaceuticals, The Nationwide Companies, The Mills Corporation, The Signature Events Group, Ticor Title Company, TNX Travel, Inc., Traveler, Inc. The, Tribune Company, Twin Cities/Chicago Aids Ride, Two Olives, Tyson Foods.
ULine, Ulta, Inc., Underwriters Laboratories, Union League Club, United Airlines, United Distillers and Vitners, University Of Chicago, Uruguay Consulate General, US Food Service, US Golf Association, Utilities, Inc.
Valet Leasing, Vanguard Plastics, Viacom Outdoor, Victory Lakes, Victory Memorial Hospital, Village of Grayslake, Vision Tek.
Walgreens, Warren Township High School, Waukegan City Club, Waukegan Garden Club, Waukegan School District, Waukegan Township, Weekender's, Weekend Connections, WEZY EZ92, WGBH Learning Tours, White Hall Hotel, WKRS/WXLC Radio, Welch's, WLM World Travel, Woodfield Corporate Center, Woodland School District 50, WMS Gaming, Woodfield Corporate Center, World Book Encyclopedia, World Travel Center.
Yaskawa Electrical America, YWCA of Lake County. .
Zebra Technologies and hundreds of wedding, personal and family events.
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